Player Privacy Policy

This Privacy Policy explains how we collect, use, retain, and protect the personal information you give us when you create an account, deposit funds, play or request a withdrawal at Orbit Spins. We take your privacy seriously and describe below the types of data we handle, how we use it to operate our services for Canadian players, and the choices and rights you have regarding your information.

Types of data we collect

We collect several categories of information to provide and secure your account:

Personal data

This includes name, date of birth, residential address, email, phone number, government-issued ID and other identity documents used for KYC verification, and payment details you provide when making deposits or withdrawals.

Technical data

We collect device and connection data such as IP address, browser type, operating system, device identifiers, and location data necessary for fraud prevention, geo-compliance, and site performance.

Transactional data

We record account activity, deposits, withdrawals, bets, wins, losses, bonus activity, and support interactions. Transaction records are used for payment processing, compliance, and dispute resolution.

How we use your information

We use your data to create and manage your account, process payments, verify identity, prevent fraud, provide customer support, and comply with legal and regulatory obligations. We also use aggregated or anonymized data to improve site performance and security. We do not use personal data for purposes incompatible with those listed above without your consent.

Data protection practices

We store information on secure servers and use standard technical safeguards such as encryption in transit (HTTPS/TLS), access controls, and monitoring to protect against unauthorized access. Access to personal data is limited to staff and third-party providers who require it to deliver services. We regularly review security practices to maintain protection of stored data.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to operate the site, remember preferences, analyse usage, and support targeted promotions where permitted. You can manage or delete cookies through your browser settings. Some features may not work correctly if cookies are disabled.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, fraud prevention services, and other vendors who support our operations. We may also disclose information where required by law or to protect the safety and rights of users. Third parties are contractually obligated to protect your data and only process it for the purposes we specify.

User rights

Depending on applicable Canadian laws, you may have rights to access, correct, or request deletion of your personal data, and to object to certain processing. We will consider such requests in line with legal obligations and our need to retain information for compliance, fraud prevention, and dispute resolution.

Access, correction, and deletion

To request access to, correction of, or deletion of your personal information, contact [email protected]. We will respond to verifiable requests and may ask for proof of identity before making changes.

Privacy policy updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When changes are material, we will post a notice on the site and update the effective date. Continued use of our services after changes indicates acceptance of the revised policy.